Computer use in independent restaurants

Chunlun Chien, Cathy Hui-chun Hsu, James J. Huss

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)

Abstract

This study investigated the extent of computer use in independent restaurants and computer training received by restaurant owners/managers and employees. A survey of 144 Iowa independent restaurant owners/managers revealed that close to one third of the respondents were using computers in their restaurants. Over half of the respondents who used computers at work reported that insufficient training was a main concern with computers. Close to half of the respondents who used computers at work expressed interest to attend a computer training session. Variables such as age, education level, job position, and gender significantly influenced respondents' computer usage. Differences in computer use and computer support compared with operational characteristics also were examined.
Original languageEnglish
Pages (from-to)158-173
Number of pages16
JournalJournal of Hospitality and Tourism Research
Volume22
Issue number2
DOIs
Publication statusPublished - 1 Dec 1998
Externally publishedYes

Keywords

  • Computer training
  • Computer use
  • Hardware
  • Restaurant
  • Software

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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