Abstract
We propose a new closed loop approach for product idea screening. The idea success rate, idea performance evaluation, and customer lifetime value (CLV) are integrated. The CLV calculated can be regarded as the final evaluation index used to support idea screening decisions. Project with a larger CLV is preferable for further development. This enables greater market value and profits over the long term after product launch.
Original language | English |
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Pages (from-to) | 7729-7737 |
Number of pages | 9 |
Journal | Expert Systems with Applications |
Volume | 38 |
Issue number | 6 |
DOIs | |
Publication status | Published - 1 Jun 2011 |
Keywords
- Customer lifetime value
- Decision support
- Markov analysis
- New product development
ASJC Scopus subject areas
- General Engineering
- Computer Science Applications
- Artificial Intelligence