Chinese-american consumers : how does acculturation affect their responses to service failure situations?

Karin Weber; Cathy Hui-chun Hsu; B. Sparks

Chinese-american consumers : how does acculturation affect their responses to service failure situations?

Karin Weber
, Cathy Hui-chun Hsu
, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Publication status	Published - 2013
Event	International Research Symposium on Service Excellence in Management - Duration: 1 Jan 2013 → …

Conference

Conference	International Research Symposium on Service Excellence in Management
Period	1/01/13 → …

Cite this

@conference{2f15f2b474e34db9bc9bf9e8dad86acd,

title = "Chinese-american consumers : how does acculturation affect their responses to service failure situations?",

author = "Karin Weber and Hsu, \{Cathy Hui-chun\} and B. Sparks",

year = "2013",

language = "English",

note = "International Research Symposium on Service Excellence in Management ; Conference date: 01-01-2013",

}

Chinese-american consumers : how does acculturation affect their responses to service failure situations? / Weber, Karin; Hsu, Cathy Hui-chun; Sparks, B.
2013. Paper presented at International Research Symposium on Service Excellence in Management.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research