Case management in social service organizations: A knowledge management approach

Chi Fai Cheung, C. S. Leung, K. F. Chu, Wing Bun Lee

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

2 Citations (Scopus)


Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.
Original languageEnglish
Title of host publication6th European Conference on Knowledge Management, ECKM 2005
Number of pages8
Publication statusPublished - 1 Dec 2005
Event6th European Conference on Knowledge Management, ECKM 2005 - Limerick, Ireland
Duration: 8 Sep 20059 Sep 2005


Conference6th European Conference on Knowledge Management, ECKM 2005


  • Artificial intelligence
  • Case library
  • Case management
  • Knowledge management
  • Social service organizations

ASJC Scopus subject areas

  • Information Systems and Management
  • Management Science and Operations Research

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