Case management in social service organizations: A knowledge management approach

Chi Fai Cheung; C. S. Leung; K. F. Chu; Wing Bun Lee

Case management in social service organizations: A knowledge management approach

Chi Fai Cheung, C. S. Leung, K. F. Chu, Wing Bun Lee

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

2 Citations (Scopus)

Abstract

Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.

Original language	English
Title of host publication	6th European Conference on Knowledge Management, ECKM 2005
Pages	649-656
Number of pages	8
Publication status	Published - 1 Dec 2005
Event	6th European Conference on Knowledge Management, ECKM 2005 - Limerick, Ireland Duration: 8 Sept 2005 → 9 Sept 2005

Conference

Conference	6th European Conference on Knowledge Management, ECKM 2005
Country/Territory	Ireland
City	Limerick
Period	8/09/05 → 9/09/05

Keywords

Artificial intelligence
Case library
Case management
Knowledge management
Social service organizations

ASJC Scopus subject areas

Information Systems and Management
Management Science and Operations Research

Cite this

@inproceedings{e9c69f6cf0754371bf3123f9d7c6c881,

title = "Case management in social service organizations: A knowledge management approach",

abstract = "Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.",

keywords = "Artificial intelligence, Case library, Case management, Knowledge management, Social service organizations",

author = "Cheung, {Chi Fai} and Leung, {C. S.} and Chu, {K. F.} and Lee, {Wing Bun}",

year = "2005",

month = dec,

day = "1",

language = "English",

isbn = "1905305060",

pages = "649--656",

booktitle = "6th European Conference on Knowledge Management, ECKM 2005",

note = "6th European Conference on Knowledge Management, ECKM 2005 ; Conference date: 08-09-2005 Through 09-09-2005",

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TY - GEN

T1 - Case management in social service organizations: A knowledge management approach

AU - Cheung, Chi Fai

AU - Leung, C. S.

AU - Chu, K. F.

AU - Lee, Wing Bun

PY - 2005/12/1

Y1 - 2005/12/1

N2 - Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.

AB - Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.

KW - Artificial intelligence

KW - Case library

KW - Case management

KW - Knowledge management

KW - Social service organizations

UR - http://www.scopus.com/inward/record.url?scp=33750176120&partnerID=8YFLogxK

M3 - Conference article published in proceeding or book

SN - 1905305060

SN - 9781905305063

SP - 649

EP - 656

BT - 6th European Conference on Knowledge Management, ECKM 2005

T2 - 6th European Conference on Knowledge Management, ECKM 2005

Y2 - 8 September 2005 through 9 September 2005

ER -

Case management in social service organizations: A knowledge management approach

Abstract

Conference

Keywords

ASJC Scopus subject areas

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