Blockchain=better food? The adoption of blockchain technology in food supply chain

Fei Hao, Yueming Guo, Chen Zhang, Kaye Kye Sung Kye Sung Chon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

11 Citations (Scopus)

Abstract

Purpose: This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to enhance transparency and trust in tracking food sources, ultimately impacting customer satisfaction. Design/methodology/approach: A service design workshop (Study 1) and three between-subjects experiments (Studies 2–4) were conducted. Findings: Results indicate that blockchain adoption significantly improves traceability and trust in the food supply chain. This improvement in turn enhances customer satisfaction through perceived improvements in food safety, quality and naturalness. This study also notes that the effects of blockchain technology vary depending on the type of restaurant (casual or fine dining) and its location (tourist destinations or residential areas). Practical implications: The findings offer practical insights for restaurant owners, technology developers and policymakers. Emphasizing the benefits of blockchain adoption, this study guides decision-making regarding technology investments for enhancing customer service and satisfaction in the hospitality sector. Originality/value: This research contributes novel insights to the field of technology innovation in the hospitality industry. It extends the understanding of signaling theory by exploring how blockchain technology can serve as a tool for signal transmission in restaurant food supply chains.

Original languageEnglish
Pages (from-to)3340-3360
Number of pages21
JournalInternational Journal of Contemporary Hospitality Management
Volume36
Issue number10
Early online date9 Feb 2024
DOIs
Publication statusPublished - 2 Sept 2024

Keywords

  • Blockchain
  • Food naturalness
  • Food quality
  • Food safety
  • Traceability
  • Trust

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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