@inproceedings{bb657a35fdb0472daf0548ca05aa17be,
title = "Auditing and mapping the knowledge assets of business processes - An empirical study",
abstract = "A systematic, contextual and action-oriented methodology was developed and has been adopted in a large business unit in a public utility company in Hong Kong to map out the company's explicit and tacit knowledge assets based on input from both structured questionnaires and interactive workshops conducted in an open and participative manner. Outputs from the knowledge audit include a critical knowledge inventory list, an assessment of the level of diffusion and codification of the knowledge sources, and a knowledge map for each of the business processes. The inquiry process makes the data collection transparent and also facilitates knowledge sharing, interaction, mutual understanding and consensus among workshop participants.",
keywords = "Intellectual capital, Knowledge assets, Knowledge audit, Knowledge mapping",
author = "Lee, \{Wing Bun\} and Vivien Shek and Cheung, \{Chi Fai\}",
year = "2007",
month = dec,
day = "1",
language = "English",
isbn = "9783540767183",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
pages = "11--16",
booktitle = "Knowledge Science, Engineering and Management - Second International Conference, KSEM 2007, Proceedings",
note = "2nd International Conference on Knowledge Science, Engineering and Management, KSEM 2007 ; Conference date: 28-11-2007 Through 30-11-2007",
}