Auditing and mapping the knowledge assets of business processes - An empirical study

Wing Bun Lee, Vivien Shek, Chi Fai Cheung

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

7 Citations (Scopus)

Abstract

A systematic, contextual and action-oriented methodology was developed and has been adopted in a large business unit in a public utility company in Hong Kong to map out the company's explicit and tacit knowledge assets based on input from both structured questionnaires and interactive workshops conducted in an open and participative manner. Outputs from the knowledge audit include a critical knowledge inventory list, an assessment of the level of diffusion and codification of the knowledge sources, and a knowledge map for each of the business processes. The inquiry process makes the data collection transparent and also facilitates knowledge sharing, interaction, mutual understanding and consensus among workshop participants.
Original languageEnglish
Title of host publicationKnowledge Science, Engineering and Management - Second International Conference, KSEM 2007, Proceedings
Pages11-16
Number of pages6
Publication statusPublished - 1 Dec 2007
Event2nd International Conference on Knowledge Science, Engineering and Management, KSEM 2007 - Melbourne, Australia
Duration: 28 Nov 200730 Nov 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume4798 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference2nd International Conference on Knowledge Science, Engineering and Management, KSEM 2007
CountryAustralia
CityMelbourne
Period28/11/0730/11/07

Keywords

  • Intellectual capital
  • Knowledge assets
  • Knowledge audit
  • Knowledge mapping

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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