Assumptions embedded in wh-questions: An interactional approachto the analysis of goal setting

Goal-setting is promoted in healthcare guidelines as a way to engage patients. However, not much isknown about how this process is accomplished in practice. The objective was to identify how goal-setting is initiated in physiotherapy. The data comprise of 14 patient-therapist interactions in whichphysiotherapists inquire about goals using a wh-question (e.g. "what do you expect from therapy?"). Con-versation analytic findings indicate that those questions embed assumptions a) that patients have a goalbeforehand, and b) that they are able to articulate it. Patients' hesitant responses, however, show thatthose assumptions are not always mutually oriented to.