Assessment of national logistics competence in Taiwan, Vietnam, and Malaysia

This research aims to examine national logistics competence in Taiwan, Vietnam and Malaysia from a manufacturer's perspective. Using survey responses from 459 manufacturing firms, this study compares the relative importance and satisfaction of national logistics competency. Results indicated that simplify the customs clearance procedure was viewed as the most important item of national logistics competency in Taiwan, whereas inland transport linkage and eradication of corruption have been emphasized by the respondents in Vietnam and Malaysia. In general, Taiwan is higher than Vietnam and Malaysia in terms of the level of satisfaction. Importance-satisfaction analysis was also employed to assess critical national logistics competency that needs to be improved in Taiwan, Vietnam, and Malaysia. Theoretical and practical implications from the results findings for government or agency were discussed in this research.