Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis

Antony King Fung Wong; Seongseop (Sam) Kim; Seoki Lee; Munhyang Oh

doi:10.1016/j.tmp.2023.101177

Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis

Antony King Fung Wong, Seongseop (Sam) Kim, Seoki Lee, Munhyang Oh

Research output: Journal article publication › Journal article › Academic research › peer-review

Abstract

This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental) was created using exploratory factor analysis. The results of IRPA and IAA indicated that the five domains of CSR were categorized into various performance and impact range segments. These findings provide theoretical and industrial insights that advance the extant CSR literature and the development of managerial tactics.

Original language	English
Article number	101177
Journal	Tourism Management Perspectives
Volume	49
DOIs	https://doi.org/10.1016/j.tmp.2023.101177
Publication status	Published - Nov 2023

Keywords

Corporate social responsibility (CSR)
Employee
Environmental
Ethical
Non-linear
Social/philanthropic

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management

More information

10.1016/j.tmp.2023.101177

http://hdl.handle.net/10397/107071

Cite this

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title = "Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis",

abstract = "This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental) was created using exploratory factor analysis. The results of IRPA and IAA indicated that the five domains of CSR were categorized into various performance and impact range segments. These findings provide theoretical and industrial insights that advance the extant CSR literature and the development of managerial tactics.",

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Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis

Abstract

Keywords

ASJC Scopus subject areas

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