Assessing the E-Services of international airport websites: Implications for innovative E-Tourism applications

Adrian Mak, Chun Hung Roberts Law, Edmond H.C. Wu, Qi Wu

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

1 Citation (Scopus)

Abstract

E-Services in aviation and tourism industries are more and more widely accepted among people nowadays, travelers frequently need to update or being informed about their traveling information, such as flight information. Online channel is a wonderful way that can handle numerous queries every day. Even though the increasingly crucial role that E-services of airports websites is playing in the present tourism industry, the existing literature has largely overlooked the examination of content of airport websites. This study aimed to evaluate the quality of information provision on websites of international airports worldwide. Specifically, the research developed a framework of website quality for international airports. Forty-three website attributes were included in the framework, which were further grouped into four dimensions: flight schedule information, airport facilities information, passenger information, and others information. On the basis of the developed framework, the contents of sixty international airport websites were analyzed. Empirical findings showed mixed results with websites in different regions performing differently. The E-Service improvement suggestions and the implications for E-Tourism applications on existing airport websites are given. Future research is highlighted in the end.
Original languageEnglish
Title of host publicationProceedings - 2012 IEEE/ACIS 11th International Conference on Computer and Information Science, ICIS 2012
Pages247-252
Number of pages6
DOIs
Publication statusPublished - 25 Jul 2012
Event2012 IEEE/ACIS 11th International Conference on Computer and Information Science, ICIS 2012 - Shanghai, China
Duration: 30 May 20121 Jun 2012

Conference

Conference2012 IEEE/ACIS 11th International Conference on Computer and Information Science, ICIS 2012
CountryChina
CityShanghai
Period30/05/121/06/12

Keywords

  • Airport
  • Content analysis
  • E-services
  • Website

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

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