Assessing Service Delivery Systems for Assitive Technology in Brazil using HEART Study quality indicators

Tulio Maximo, Laurence Clift

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review


Background: recently in Brazil, there have been investments and improvements in the service delivery system for assistive technology provision. However, there is little documentation of this process, or evidence that users are being involved appropriately. Objective: to understand how a ssistive technology service provision currently functions in Belo Horizonte city, Brazil, in order to provide context-specific interventions and recommendations to improve services. Method: Qualitative research design, including visits to key institutions and semi-structured interviews with key stakeholders. Interview questions were divided with two purposes: 1) Exploratory, aiming to understand present service functioning; 2) Evaluative, aiming to assess staff difficulties in applying best existing best practices. Results: Assistive Technology services in Belo Horizonte fall under the 'medical model' definition of service delivery developed by AAATE. It was also found that staff lack training and knowledge support to assess user requirements and involve them during the decision process. Additionally, there is no follow up stage after the device is delivered. Conclusions: The study clearly defines the service provision function and the staff difficulties at Belo Horizonte city, providing information for further studies.

Original languageEnglish
Title of host publication13th European Conference on the Advancement of Assistive Technology, AAATE 2015; Budapest Congress CentreBudapest; Hungary
EditorsCecilia Sik-Lanyi, Peter Cudd, Klaus Miesenberger, Evert-Jan Hoogerwerf
PublisherIOS Press
Number of pages7
ISBN (Electronic)9781614995654
Publication statusPublished - 2015
Externally publishedYes
Event13th European Conference on the Advancement of Assistive Technology, AAATE 2015 - Budapest, Hungary
Duration: 9 Sep 201512 Sep 2015

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Conference13th European Conference on the Advancement of Assistive Technology, AAATE 2015


  • Assistive Technology
  • Service Delivery System
  • User Influence

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management

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