Assessing equivalence of hotel brand equity measures in cross-cultural contexts

Haemoon Oh, Cathy Hui-chun Hsu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

32 Citations (Scopus)

Abstract

The authors synthesize the measurement equivalence or invariance literature and illustrate how to conduct equivalence analyses by using a hotel brand equity model as an example. The illustration focuses on how to assess the model's generalizability across three selected cultural or cross-country factors: the hotel's brand identity (domestic vs. foreign), the customer's first language (Mandarin vs. English), and the customer's country of residence (Asia vs. Europe vs. North America). Results support the model's configural and metric generalizability across the three cross-cultural contexts. The authors show how to interpret the results of equivalence analyses and discuss a few related methodological issues.
Original languageEnglish
Pages (from-to)156-166
Number of pages11
JournalInternational Journal of Hospitality Management
Volume36
DOIs
Publication statusPublished - 1 Jan 2014

Keywords

  • Brand choice
  • Brand equity
  • Cross-cultural
  • Equivalence
  • Hotel brand
  • Measurement invariance

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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