The objective of this research is to examine the existence of gap(s) between employees' expected and experienced importance of IT [Information Technology] competitive, efficiency and operational motives in an estate club in Hong Kong (hereafter named as the Club). Another objective of this research is to analyze the possible difficulties or problems that may hinder effective IT application in the Club. These objectives were achieved through questionnaires completed by the Club's employees. The findings show significant gaps between the expected and experienced importance of attributes in all motives. Based on the research findings, this paper offers suggestions for the club industry to deal with potential technological crises. With the increasing popularity of IT in the club industry, findings of this research should be of interest to club managers and hospitality researchers.
- Employee motives
- Hong Kong
- Information technology
ASJC Scopus subject areas
- Management Information Systems
- Tourism, Leisure and Hospitality Management