Application of information technology to the club industry: A case study of an estate club in Hong Kong

Eunice Suen, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)


The objective of this research is to examine the existence of gap(s) between employees' expected and experienced importance of IT [Information Technology] competitive, efficiency and operational motives in an estate club in Hong Kong (hereafter named as the Club). Another objective of this research is to analyze the possible difficulties or problems that may hinder effective IT application in the Club. These objectives were achieved through questionnaires completed by the Club's employees. The findings show significant gaps between the expected and experienced importance of attributes in all motives. Based on the research findings, this paper offers suggestions for the club industry to deal with potential technological crises. With the increasing popularity of IT in the club industry, findings of this research should be of interest to club managers and hospitality researchers.
Original languageEnglish
Pages (from-to)149-162
Number of pages14
JournalJournal of Hospitality and Leisure Marketing
Issue number1-2
Publication statusPublished - 1 Jan 2001


  • Clubs
  • Employee motives
  • Hong Kong
  • Information technology

ASJC Scopus subject areas

  • Management Information Systems
  • Tourism, Leisure and Hospitality Management
  • Marketing

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