A qualitative study was carried out to test if Kozan’s Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan’s model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
- Conflict management behavior
- Harmony Model
- Service quality
- Social worker
ASJC Scopus subject areas
- Social Sciences (miscellaneous)
- Sociology and Political Science