Abstract
A qualitative study was carried out to test if Kozan’s Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan’s model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
| Original language | English |
|---|---|
| Pages (from-to) | 26-38 |
| Number of pages | 13 |
| Journal | Asian Pacific Journal of Social Work |
| Volume | 18 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 1 Jan 2008 |
Keywords
- Conflict management behavior
- Harmony Model
- Service quality
- Social worker
- Values
ASJC Scopus subject areas
- Social Sciences (miscellaneous)
- Sociology and Political Science