Applicability of kozan’s harmony model of conflict management for social workers in hong kong (china)

Ho Kit-Wan

Research output: Journal article publicationJournal articleAcademic researchpeer-review


A qualitative study was carried out to test if Kozan’s Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan’s model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
Original languageEnglish
Pages (from-to)26-38
Number of pages13
JournalAsian Pacific Journal of Social Work
Issue number1
Publication statusPublished - 1 Jan 2008


  • Conflict management behavior
  • Harmony Model
  • Service quality
  • Social worker
  • Values

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Sociology and Political Science

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