Analytic hierarchy process: An approach to determine measures for business performance

Eddie W l Cheng, Heng Li

Research output: Journal article publicationReview articleAcademic researchpeer-review

164 Citations (Scopus)

Abstract

This paper discusses the use of the analytic hierarchy process (AHP) in assigning weights to a group of elements. The weighting of elements has two major functions. First, it is employed to prioritize (rank) elements so that the key elements can be determined. This may for example help to establish the key measures for business performance. Second, assigning weight to selected measures (or criteria) may provide a more accurate judgement. It is, therefore, useful in making business decisions, such as the evaluation of alternative marketing strategies, the selection of candidates for jobs, etc. In addition, AHP employs a consistency test to purify the usable questionnaire responses and an iterative process to improve consistency, which differentiate it from other research methods. Comments and discussions regarding the AHP method are also provided.
Original languageEnglish
Pages (from-to)30-37
Number of pages8
JournalMeasuring Business Excellence
Volume5
Issue number3
DOIs
Publication statusPublished - 1 Sep 2001

Keywords

  • Analytical hierarchy process
  • Decision making
  • Methods
  • Performance measurement
  • Selection

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Organizational Behavior and Human Resource Management

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