Keyphrases
Social Media
100%
Dissatisfiers
100%
Satisfiers
100%
Online Hotel Reviews
100%
Limited-service Hotels
66%
Full Service
50%
Hotels
33%
Customer Expectations
16%
Customer Satisfaction
16%
Design Methodology
16%
Cleanliness
16%
Hotel Class
16%
Room Size
16%
Hotel Employees
16%
Bathroom
16%
New York City
16%
Hotel Management
16%
Electronic Word-of-mouth
16%
Full-service Hotels
16%
TripAdvisor
16%
Current Customer
16%
Common Service
16%
Herzberg's Two-factor Theory
16%
Dirtiness
16%
Online Review Sites
16%
Bed Size
16%
Hotel Operators
16%
Computer Science
Related Factor
100%
Practical Implication
50%
Content Analysis
50%
Online Analysis
50%
Factor Theory
50%
Common Service
50%
Customer Satisfaction
50%