Abstract
Online hotel bookings have recently become popular in both direct and indirect distribution channels. Although prior studies have stated that attempting to find the lowest price is a major factor for customers in choosing a website for booking, the existing literature contains virtually no articles that examine the terms and conditions (T & C) offered on online reservation channels. The study reported herein investigated the importance of the room rates and T & C on six major websites for the 97 hotels on the member list of the Hong Kong Hotels Association (HKHA). The findings of this study are expected to provide a better understanding of the T & C for online bookers of hotels via different online distribution channels.
| Original language | English |
|---|---|
| Pages (from-to) | 43-56 |
| Number of pages | 14 |
| Journal | Asia Pacific Journal of Tourism Research |
| Volume | 15 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 1 Mar 2010 |
Keywords
- Online bookings
- Room rates
- Terms and conditions
ASJC Scopus subject areas
- Geography, Planning and Development
- Tourism, Leisure and Hospitality Management
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