An XML-based real-time quality measurement scheme

H. C.W. Lau, Tung Sun Chan, Richard Fung, Wing Yan Wong

Research output: Journal article publicationReview articleAcademic researchpeer-review

4 Citations (Scopus)

Abstract

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.
Original languageEnglish
Pages (from-to)505-512
Number of pages8
JournalIndustrial Management and Data Systems
Volume104
Issue number6
DOIs
Publication statusPublished - 31 Aug 2004

Keywords

  • Customer satisfaction
  • Extensible Markup Language
  • Performance measurement (quality)

ASJC Scopus subject areas

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering

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