An investigation of the role of the it department in achieving ERP success

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

In this paper, we study how the service climate in the IT department influences the success of ERP after it is implemented. We developed a theoretical model of the impact of service climate on ERP success by adapting an existing model of service climate. We also theorized the role of management support in facilitating the influence process of service climate. We collected data from a sample of 32 IT managers in the manufacturing sector in mainland China. Results from structural equation modelling analysis provided strong support for our hypotheses. Results revealed that service leadership had a positive impact on the service climate of the IT department and a favorable service climate in the IT department led to better organizational performance enabled by ERP. In addition, management support played an important role in positively influencing service leadership, service climate, and ERP success. Implications of these results for theory and practice were discussed.
Original languageEnglish
Title of host publicationProceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems - Informing Responsible Management
Subtitle of host publicationSustainability in Emerging Economies, EMCIS 2011
Pages23-36
Number of pages14
Publication statusPublished - 1 Dec 2011
Event8th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2011 - Athens, Greece
Duration: 30 May 201131 May 2011

Conference

Conference8th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2011
CountryGreece
CityAthens
Period30/05/1131/05/11

Keywords

  • ERP success
  • Leadership
  • Management support

ASJC Scopus subject areas

  • Information Systems

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