Abstract
In this paper, we study how the service climate in the IT department influences the success of ERP after it is implemented. We developed a theoretical model of the impact of service climate on ERP success by adapting an existing model of service climate. We also theorized the role of management support in facilitating the influence process of service climate. We collected data from a sample of 32 IT managers in the manufacturing sector in mainland China. Results from structural equation modelling analysis provided strong support for our hypotheses. Results revealed that service leadership had a positive impact on the service climate of the IT department and a favorable service climate in the IT department led to better organizational performance enabled by ERP. In addition, management support played an important role in positively influencing service leadership, service climate, and ERP success. Implications of these results for theory and practice were discussed.
| Original language | English |
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| Title of host publication | Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems - Informing Responsible Management |
| Subtitle of host publication | Sustainability in Emerging Economies, EMCIS 2011 |
| Pages | 23-36 |
| Number of pages | 14 |
| Publication status | Published - 1 Dec 2011 |
| Event | 8th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2011 - Athens, Greece Duration: 30 May 2011 → 31 May 2011 |
Conference
| Conference | 8th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2011 |
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| Country/Territory | Greece |
| City | Athens |
| Period | 30/05/11 → 31/05/11 |
Keywords
- ERP success
- Leadership
- Management support
ASJC Scopus subject areas
- Information Systems