An intelligent supplier management tool for benchmarking suppliers in outsource manufacturing

King Lun Tommy Choy, Wing Bun Lee, Victor Lo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

129 Citations (Scopus)


A global corporation's supply chain usually consists of enterprises and manufacturers that are graphically dispersed around the world, whereby each company is involved in a wide variety of supply chain activities such as order fulfillment, international procurement, acquisition of information technology, manufacturing, and customer service. However, selecting suppliers based on accumulated experience is not both effective and scientific due to subjective judgment and lack of systematic analysis. Therefore, continuously tracking and benchmarking performance of suppliers and forming an appropriate supplier selection mechanism is one of the crucial activities in supply chain management. This paper presents an intelligent supplier management tool (ISMT) using the case-based reasoning (CBR) and neural network (NN) techniques to select and benchmark suppliers. The development of ISMT and how the CBR and NN techniques are used in benchmarking suppliers during the process of new product development in Honeywell Consumer Products (Hong Kong) Limited are presented.
Original languageEnglish
Pages (from-to)213-224
Number of pages12
JournalExpert Systems with Applications
Issue number3
Publication statusPublished - 1 Apr 2002


  • Benchmarking
  • Case-based reasoning
  • Neural network
  • Outsource manufacturing
  • Supplier selection
  • Supply chain management

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science Applications
  • Artificial Intelligence


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