An innovative performance measurement method for supply chain management

Tung Sun Chan, H. J. Qi

Research output: Journal article publicationReview articleAcademic researchpeer-review

338 Citations (Scopus)


Supply chain management has become such a popular topic in modern business management and researches. It brings the revolutionary philosophy and approach to manage the business with the sustained competitiveness. However, the existing performance measurement theory fails to provide its necessary support in strategy development, decision making, and performance improvement. This paper attempts to propose an innovative performance measurement method to contribute to the development of supply chain management. A process-based systematic perspective is employed to build an effective model to measure the holistic performance of complex supply chains. Fuzzy set theory is introduced to address the real situation in judgment and evaluation processes. The main framework of this method is outlined with some suggestions and a simple example.
Original languageEnglish
Pages (from-to)209-223
Number of pages15
JournalSupply Chain Management
Issue number3
Publication statusPublished - 1 Dec 2003
Externally publishedYes


  • Performance measures
  • Process control
  • Supply chain management

ASJC Scopus subject areas

  • Strategy and Management


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