An initial corpus-driven analysis of the language of call center operators and customers

Keyphrases

• Corpus Analysis 100%
• Patterns of Language Use 100%
• Call Center Industry 100%
• Call Center Operators 100%
• Inbound 50%
• Communication Practices 50%
• Language Use 50%
• Corpus Linguistics 50%
• Philippines 50%
• Participant Roles 50%
• Organizational Culture 50%
• Spoken Language 50%
• Telephone Service 50%
• Service Encounter 50%
• Corpus-based Approach 50%
• Vocational Training 50%
• Communication Process 50%
• Workplace Communication 50%
• Data Analyzing 50%
• Ring Pattern 50%
• Small Cultures 50%
• Face Management 50%
• Situated Meaning 50%
• Specialized Corpus 50%
• Linguistic Study 50%

Arts and Humanities

• Corpus 100%
• Language use 100%
• Intercultural 33%
• Work-place-communications 33%
• Specialized corpora 33%
• Participant roles 33%
• Service encounter 33%
• Corpus Linguistics 33%
• USA 33%
• Spoken Language 33%
• Vocational Training 33%
• Communication Process 33%
• Philippines 33%

Social Sciences

• Call Center 100%
• Linguistic Research 25%
• Spoken Language 25%
• Communication Process 25%
• Corpus Linguistics 25%
• Vocational Training 25%
• Culture of Work 25%
• USA 25%
• Philippines 25%