An exploration of designer-to-user relationship from a care-orientated perspective

Ying Jiang, Timothy Joseph Jachna, Hua Dong

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review


This paper explores the relationship between designers and users from the perspective of care. Methods included a critical investigation of literature about the ideal care relationship, interviews with Hong Kong residential designers about their opinion on “designers as care professions” and analyses of these designers’ strategies for interacting with users. The research reveals that designers tend to view themselves as collaborative partners in satisfying users’ needs from the user-centered design perspective. This design approach leads designers to focus on each individual’s desire. But largely ignored their role as active influencers in changing user’s behavior and improving people’s relationships. This study suggests that designers consider residential design from a care-orientated perspective to build a more harmonious relationship with users.
Original languageEnglish
Title of host publicationAdvances in Design for Inclusion - Proceedings of the AHFE 2017 International Conference on Design for Inclusion
EditorsGiuseppe Di Bucchianico, Pete F. Kercher
PublisherSpringer Verlag
Number of pages12
ISBN (Print)9783319605968
Publication statusPublished - 1 Jan 2018
EventAHFE 2017 International Conference on Design for Inclusion, 2017 - Los Angeles, United States
Duration: 17 Jul 201721 Jul 2017

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357


ConferenceAHFE 2017 International Conference on Design for Inclusion, 2017
Country/TerritoryUnited States
CityLos Angeles


  • Care
  • Designer
  • Relationship
  • Self-transformation
  • User

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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