An evaluation of satisfaction levels among Chinese tourists in Vietnam

Thuy Huong Truong, Brian Edward Melville King

Research output: Journal article publicationJournal articleAcademic researchpeer-review

50 Citations (Scopus)

Abstract

This paper examines the extent to which Vietnam satisfi es the various destination attributes sought by Chinese tourists. The research investigates a number of variables, including socio-demographics and travel characteristics, and compares the importance that travellers attach to various destination attributes with their associated satisfaction with Vietnam's various tourism products. By investigating the relationship between importance and satisfaction from the perspective of Chinese tourists, the paper makes a contribution to the literature. The fi ndings should provide Vietnamese service providers with insights into the perceptions and satisfaction levels of Chinese tourists.
Original languageEnglish
Pages (from-to)521-535
Number of pages15
JournalInternational Journal of Tourism Research
Volume11
Issue number6
DOIs
Publication statusPublished - 9 Dec 2009
Externally publishedYes

Keywords

  • Chinese tourists
  • Destination loyalty
  • Perceptions
  • Satisfaction
  • Vietnam

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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