Abstract
The paper investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of survey data from 221 LSPs resulted in the identification of four types of LSPs. A taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability. The taxonomy highlights the service strategies of different LSP types and their performance implications. In addition, the taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy, to improve LSP service capability and performance, are provided.
| Original language | English |
|---|---|
| Pages (from-to) | 199-219 |
| Number of pages | 21 |
| Journal | Maritime Economics and Logistics |
| Volume | 6 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Jan 2004 |
Keywords
- Capability
- Cluster analysis
- Logistics services
- Market segments
- Performance
ASJC Scopus subject areas
- Transportation
- Economics, Econometrics and Finance (miscellaneous)