An empirical taxonomy for logistics service providers

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29 Citations (Scopus)

Abstract

The paper investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of survey data from 221 LSPs resulted in the identification of four types of LSPs. A taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability. The taxonomy highlights the service strategies of different LSP types and their performance implications. In addition, the taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy, to improve LSP service capability and performance, are provided.
Original languageEnglish
Pages (from-to)199-219
Number of pages21
JournalMaritime Economics and Logistics
Volume6
Issue number3
DOIs
Publication statusPublished - 1 Jan 2004

Keywords

  • Capability
  • Cluster analysis
  • Logistics services
  • Market segments
  • Performance

ASJC Scopus subject areas

  • Transportation
  • Economics, Econometrics and Finance (miscellaneous)

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