An empirical study of the effects of knowledge sharing and learning behaviors on firm performance

Chuck C.H. Law, Wai Ting Ngai

Research output: Journal article publicationJournal articleAcademic researchpeer-review

144 Citations (Scopus)


Knowledge sharing and learning behaviors in the workplace are believed to be very important to the success of firms. In this study, the relationships between knowledge sharing and learning behaviors, business process improvement, product and service offerings, and organizational performance are examined based on a sample of 134 firms engaged in manufacturing, and wholesale or retailing operations. Data analyses using the partial least squares statistical technique revealed that knowledge sharing and learning behaviors are positively associated with business process improvement, and product and service offerings. Business process improvement and product and service offerings are positively associated, and they in turn are positively related to organizational performance. The findings reinforce the importance of knowledge sharing and learning to companies. Executives should encourage knowledge management and organizational learning activities within their firms, and give proper considerations to the strategies and implementation of programs supporting these activities in order to enhance firm performance.
Original languageEnglish
Pages (from-to)2342-2349
Number of pages8
JournalExpert Systems with Applications
Issue number4
Publication statusPublished - 1 May 2008


  • Business process improvement
  • Knowledge sharing
  • Learning organization
  • Organizational performance
  • Product and services offerings

ASJC Scopus subject areas

  • General Engineering
  • Computer Science Applications
  • Artificial Intelligence


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