An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

Tae Goo Kim, Jae Hyoung Lee, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

210 Citations (Scopus)


Information technology (IT) is an important strategic asset for hospitality organisations to improve organisational performance and strategic competitiveness. This paper makes an attempt to investigate the relationship between antecedents including information system quality, perceived value, and users' acceptance of hotel front office systems (HFOSs) by adopting an extended technology acceptance model (TAM). Perceived ease of use, perceived usefulness, attitude towards use, and actual use were investigated including information system quality and perceived value. Empirical findings indicate that the significance of all but two new variables. As a result, the study is able to find the acceptance of HFOSs from the perspective of hotel frontline employees through the external variables of information system quality and perceived value in order to enhance the model. Additionally, the paper presents a progressive theory and a practical contribution to increase the acceptance in order to provide useful suggestions for hotel managers and hotel information system (HIS) practitioners.
Original languageEnglish
Pages (from-to)500-513
Number of pages14
JournalTourism Management
Issue number3
Publication statusPublished - 1 Jun 2008


  • External variables
  • Hotel front office system (HFOS)
  • Information system quality
  • Information technology acceptance
  • Perceived value
  • Technology acceptance model (TAM)

ASJC Scopus subject areas

  • Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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