Airline employees’ stress amidst the COVID-19 pandemic and its job-related consequences

Seongseop Kim, Antony King Fung Wong, Heesup Han, Man Wah Yeung

Research output: Journal article publicationJournal articleAcademic researchpeer-review

1 Citation (Scopus)

Abstract

This study identified new stressors that airline employees encounter during the pandemic in addition to the traditional stressors. In addition, this study analyzed the effects of perceived stressors on their consequences. The magnitudes of the impacts of the stressors were different before and after the pandemic outbreak. Overall, even though airline employees showed a high perception of stressors, emotional symptoms and negative mental health effects, they also demonstrated appreciation of having a job at all amid the restructuring of airline human resources and overcame the stressors by reconciling them with job instability issues triggered by the pandemic.

Original languageEnglish
Pages (from-to)30-47
Number of pages18
JournalAsia Pacific Journal of Tourism Research
Volume27
Issue number1
DOIs
Publication statusPublished - 2022

Keywords

  • airline
  • COVID-19
  • job
  • job security
  • mental health
  • stressor

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

Cite this