Adoption of business continuity planning processes in IT service management

Stewart H.C. Wan, Yuk Hee Chan

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

6 Citations (Scopus)

Abstract

For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.
Original languageEnglish
Title of host publication3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008
Pages21-30
Number of pages10
DOIs
Publication statusPublished - 12 Sep 2008
Event3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008 - Salvador, Brazil
Duration: 7 Apr 20087 Apr 2008

Conference

Conference3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008
Country/TerritoryBrazil
CitySalvador
Period7/04/087/04/08

Keywords

  • BCP
  • ITIL
  • ITSM
  • Service event correlation

ASJC Scopus subject areas

  • Information Systems
  • Information Systems and Management

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