Adoption of business continuity planning processes in IT service management

Stewart H.C. Wan; Yuk Hee Chan

doi:10.1109/BDIM.2008.4540071

Adoption of business continuity planning processes in IT service management

Stewart H.C. Wan, Yuk Hee Chan

The Hong Kong Polytechnic University

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

11 Citations (Scopus)

Abstract

For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.

Original language	English
Title of host publication	3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008
Pages	21-30
Number of pages	10
DOIs	https://doi.org/10.1109/BDIM.2008.4540071
Publication status	Published - 12 Sept 2008
Event	3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008 - Salvador, Brazil Duration: 7 Apr 2008 → 7 Apr 2008

Conference

Conference	3rd IEEE/IFIP International Workshop on Business-driven IT Management, BDIM 2008
Country/Territory	Brazil
City	Salvador
Period	7/04/08 → 7/04/08

Keywords

BCP
ITIL
ITSM
Service event correlation

ASJC Scopus subject areas

Information Systems
Information Systems and Management

More information

10.1109/BDIM.2008.4540071

Cite this

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title = "Adoption of business continuity planning processes in IT service management",

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AB - For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.

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KW - ITIL

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ER -

Adoption of business continuity planning processes in IT service management

Abstract

Conference

Keywords

ASJC Scopus subject areas

More information

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