Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention

V.C.S. Heung; J. Crotts; Wai Ting Ngai; R. Ford

Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention

V.C.S. Heung, J. Crotts, Wai Ting Ngai, R. Ford

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Pages	716-725
Number of pages	10
Publication status	Published - 2006
Event	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] - Duration: 1 Jan 2006 → …

Conference

Conference	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]
Period	1/01/06 → …

Cite this

@conference{bc5ce552a7214e9db0eda44ad8fe8ee6,

title = "Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention",

author = "V.C.S. Heung and J. Crotts and Ngai, {Wai Ting} and R. Ford",

year = "2006",

language = "English",

pages = "716--725",

note = "Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] ; Conference date: 01-01-2006",

}

Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention. / Heung, V.C.S.; Crotts, J.; Ngai, Wai Ting et al.
2006. 716-725 Paper presented at Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

TY - CONF

T1 - Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention

AU - Heung, V.C.S.

AU - Crotts, J.

AU - Ngai, Wai Ting

AU - Ford, R.

PY - 2006

Y1 - 2006

M3 - Conference presentation (not published in journal/proceeding/book)

SP - 716

EP - 725

T2 - Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]

Y2 - 1 January 2006

ER -