Abstract
Emerging technologies have significantly contributed to the evolution of traditional product-service systems (PSS) into smart PSS. This transformation demands a fresh perspective and a more inventive design approach. In response, this study proposes a new User-Centred Collective System Design (CSD) framework and process for Smart PSS design, aiming to enhance stakeholder engagement during the entire design process, thus promoting highly effective and creative design solutions. A case study, titled ‘Next-G Smart Fitness PSS Design’, was carried out to test and implement this approach, contrasting the results of the CSD method with a designer-centred method. The outcomes showed a marked improvement in product novelty and user desirability of the design outcomes when using the proposed design framework. The proposed CSD framework could offer beneficial insights and user-centric viewpoints for practitioners dealing with complex challenges linked to smart PSS design.
| Original language | English |
|---|---|
| Pages (from-to) | 410-432 |
| Number of pages | 23 |
| Journal | Design Journal |
| Volume | 27 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 25 Jan 2024 |
Keywords
- Design methodology
- design process
- product service systems
- user-centred design, collaborative design
ASJC Scopus subject areas
- Arts and Humanities (miscellaneous)
- Computer Graphics and Computer-Aided Design