A user-centered evaluation and redesign approach for E-government APP

D. Chang, F. Li, L. Huang

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

Nowadays, electronic government (E-gov) plays an increasingly important role to provide policy information and offer government services. Hence, the quality of E-gov services and the public experience with the E-gov applications have received increasing attention from both the government and society. This work is thusly intended to study the design and management of E-gov Apps. Particularly, the user-centered perspective is integrated to evaluate and improve the public experience of E-gov App. A comparative analysis of E-gov App design between China and other countries was presented, in which the existing design problems, especially in Shanghai government Apps, have been identified. Taking the E-gov App of Shanghai Minhang District as a practical case, a user-centered evaluation approach combining user survey and user experiments was deployed to examine the design problems of Minhang App. Based on the pain points in usability and aesthetics identified, an improved App design was generated. To validate the design quality of the new App, user tests were conducted, and it showed that the improved design can achieve better performance.

Original languageEnglish
Title of host publication2020 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2020
PublisherIEEE Computer Society
Pages270-274
Number of pages5
ISBN (Electronic)9781538672204
ISBN (Print)978-1-5386-7221-1
DOIs
Publication statusPublished - Dec 2020
Externally publishedYes
Event2020 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2020 - Virtual, Singapore, Singapore
Duration: 14 Dec 202017 Dec 2020

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
Volume2020-December
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

Conference2020 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2020
Country/TerritorySingapore
CityVirtual, Singapore
Period14/12/2017/12/20

Keywords

  • App design and management
  • Electronic government
  • Usability
  • User experience

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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