A typology of operational approaches for stakeholder analysis and engagement

Jing Yang, Qiping Shen, Lynda Bourne, Christabel Man Fong Ho, Xiaolong Xue

Research output: Journal article publicationJournal articleAcademic researchpeer-review

79 Citations (Scopus)


Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.
Original languageEnglish
Pages (from-to)145-162
Number of pages18
JournalConstruction Management and Economics
Issue number2
Publication statusPublished - 1 Feb 2011


  • Contingency
  • Stakeholder analysis
  • Stakeholder engagement

ASJC Scopus subject areas

  • Management Information Systems
  • Building and Construction
  • Industrial and Manufacturing Engineering


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