A toolkit for hotel environment management capability development

The environment management (EM) in hotels is increasingly expected by both consumers and regulatory bodies. The complexities of hotel EM practices require hotels to develop EM capabilities. However, the existing sustainability measurement tools focus on the measures of outcomes and benchmarking. The hotels need a practical guideline and tools to develop EM practices, and to monitor and identify weaknesses and problems. This study aims to provide actionable guidelines for EM capability development. A multi-case study is designed to achieve this goal. This research offers detailed insights into specific actions and strategies that hotels can employ to enhance their sustainability efforts.