A time-based perspective on emotion regulation in emotional-labor performance

Michelle K. Duffy, Jason DeFrance Shaw, Jenny M. Hoobler, Bennett J. Tepper

Research output: Journal article publicationJournal articleAcademic researchpeer-review

8 Citations (Scopus)

Abstract

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.
Original languageEnglish
Pages (from-to)87-113
Number of pages27
JournalResearch in Personnel and Human Resources Management
Volume29
DOIs
Publication statusPublished - 1 Dec 2010

ASJC Scopus subject areas

  • Organizational Behavior and Human Resource Management

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