We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.
|Number of pages||27|
|Journal||Research in Personnel and Human Resources Management|
|Publication status||Published - 1 Dec 2010|
ASJC Scopus subject areas
- Organizational Behavior and Human Resource Management