A study of online hotel reservations on Asia Pacific-based, European-based, and North American-based travel websites

Chun Hung Roberts Law, A. Cheung

Research output: Journal article publicationJournal articleAcademic research

Abstract

This paper reports a study that examined hotel reservation services on travel websites. Using a systematic search, 90 travel websites were selected with an equal number of North American-based, European-based, and Asia Pacfic-based websites. These regions represent the areas of the world with the most Internet users. Based on the developed framework of information quality, the contents of the selected travel websites were evaluated. Be empirical results indicated that the travel websites achieved different levels of quality in online information, and that North American-based websites performed significantly better in some attributes.
Original languageEnglish
JournalHospitality review
Volume24
Issue number1
Publication statusPublished - 2006

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