A study of hotel employee behavioral intentions towards adoption of information technology

Terry Lam, Wing Sing Cho, Hailin Qu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

132 Citations (Scopus)

Abstract

The purpose of this study was to explore the influence of perceived IT beliefs, task-technology fit, attitude, self-efficacy, and subjective norm on behavioral intention of adopting information technology in hotels in Hangzhou, China. A number of 458 usable self-administered questionnaires were collected. Results show that attitude, self-efficacy, and subjective norm are positively related to behavioral intention. Perceived IT beliefs had influence on the intention through attitude formation. Task-technology fit appears to interact with perceived IT beliefs towards attitude formation. Suggestions were provide for hotel practitioners to enhance employees' intention of adopting new information technologies.
Original languageEnglish
Pages (from-to)49-65
Number of pages17
JournalInternational Journal of Hospitality Management
Volume26
Issue number1
DOIs
Publication statusPublished - 1 Mar 2007

Keywords

  • China
  • Information technologies
  • Self-efficacy
  • Task-technology fit
  • TRA

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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