A study of hotel employee behavioral intentions towards adoption of information technology

Terry Lam, Wing Sing Cho, Hailin Qu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

146 Citations (Scopus)


The purpose of this study was to explore the influence of perceived IT beliefs, task-technology fit, attitude, self-efficacy, and subjective norm on behavioral intention of adopting information technology in hotels in Hangzhou, China. A number of 458 usable self-administered questionnaires were collected. Results show that attitude, self-efficacy, and subjective norm are positively related to behavioral intention. Perceived IT beliefs had influence on the intention through attitude formation. Task-technology fit appears to interact with perceived IT beliefs towards attitude formation. Suggestions were provide for hotel practitioners to enhance employees' intention of adopting new information technologies.
Original languageEnglish
Pages (from-to)49-65
Number of pages17
JournalInternational Journal of Hospitality Management
Issue number1
Publication statusPublished - 1 Mar 2007


  • China
  • Information technologies
  • Self-efficacy
  • Task-technology fit
  • TRA

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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