A RFID based knowledge management systems - An intelligent approach for managing logistics processes

Harry K H Chow, King Lun Tommy Choy, Wing Bun Lee, T. Q. Wang

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

4 Citations (Scopus)

Abstract

Logistics is a human and process-oriented business. The service performance of logistics companies is heavily relied on the abilities and know-how of logistics operators and managers to organize and manage organizational resources. Due to the increasing complexity and fast changing customer service requirement, reliance on human experience and know-how to manage dynamic logistics services has become inadequate. In this paper, a real-time knowledge based system, namely A RFID based knowledge management systems (RFID-KMS) is designed to enhance the logistics performances by means of providing real-time knowledge support to the logistics operators. A case study has been conducted at a large Hong Kong logistics service provider, Eastern Worldwide Co. Ltd. (EWW). A performance evaluation of RFID-KMS is performed after the pilot test of the system. The result indicated that the system not only enhances the productivity of the company but also facilitates the creation of an organizational learning atmosphere.
Original languageEnglish
Title of host publicationINDIN 2007 Conference Proceedings - 5th IEEE International Conference on Industrial Informatics
Pages287-292
Number of pages6
Volume1
DOIs
Publication statusPublished - 1 Dec 2007
EventINDIN 2007 - 5th IEEE International Conference on Industrial Informatics - Vienna, Austria
Duration: 23 Jun 200727 Jun 2007

Conference

ConferenceINDIN 2007 - 5th IEEE International Conference on Industrial Informatics
CountryAustria
CityVienna
Period23/06/0727/06/07

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems

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