A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Crystal Ip, Chun Hung Roberts Law, Hee Andy Lee

Research output: Journal article publicationReview articleAcademic researchpeer-review

101 Citations (Scopus)

Abstract

This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored.
Original languageEnglish
Pages (from-to)234-265
Number of pages32
JournalInternational Journal of Tourism Research
Volume13
Issue number3
DOIs
Publication statusPublished - 1 May 2011

Keywords

  • Review
  • Tourism and hospitality
  • Website evaluation

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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