A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Crystal Ip; Chun Hung Roberts Law; Hee Andy Lee

doi:10.1002/jtr.815

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Crystal Ip, Chun Hung Roberts Law, Hee Andy Lee

Research output: Journal article publication › Review article › Academic research › peer-review

120 Citations (Scopus)

Abstract

This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored.

Original language	English
Pages (from-to)	234-265
Number of pages	32
Journal	International Journal of Tourism Research
Volume	13
Issue number	3
DOIs	https://doi.org/10.1002/jtr.815
Publication status	Published - 1 May 2011

Keywords

Review
Tourism and hospitality
Website evaluation

ASJC Scopus subject areas

Geography, Planning and Development
Transportation
Tourism, Leisure and Hospitality Management
Nature and Landscape Conservation

More information

10.1002/jtr.815

Cite this

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A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Abstract

Keywords

ASJC Scopus subject areas

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