A review of the literature on culture in hotel management research: What is the future?

Rose X.Y. Chen, Yuk Yim Cheung, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

62 Citations (Scopus)


This paper aims to provide insights into the development of research on culture in the hotel industry by reviewing the existing literature. A total of 107 journal articles published between 1985 and 2010 were retrieved from 12 refereed journals, all of which could be accessed online. The papers were categorized into six major groups according to Pizam's (1993) hierarchy of cultures, and were further sorted by year of publication, source, subject area, region of focus, and the nature of the research. National culture, organizational culture, and cross-cultural comparison were found to be the most popular research topics. In contrast, few studies have investigated industry, occupational, and corporate cultures in association with hotel management studies, prompting concern for future research. In summary, this review paper offers a first and important attempt to understand the development of research on culture in the hotel management field and identifies future research opportunities.
Original languageEnglish
Pages (from-to)52-65
Number of pages14
JournalInternational Journal of Hospitality Management
Issue number1
Publication statusPublished - 1 Mar 2012


  • Culture research
  • Hotel management
  • Journal review

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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