A review of the literature on applications of text mining in policy making

E. W.T. Ngai, P. T.Y. Lee

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

13 Citations (Scopus)


Despite the increasing importance of using text mining and social media technologies in policy-making, an in-depth literature review on this area has yet to be conducted. In this paper, we develop a conceptual framework and review 55 articles related to the development of text mining applications for policymaking. The conceptual framework provides a concise illustration of the stages of policy-making involved in the applications, how applications support policy decision making and alleviate the bounded rationality of decision makers and who benefits from the applications. The literature review aims to facilitate knowledge accumulation concerning text mining applications for policy-making and serves as a guide for future research.
Original languageEnglish
Title of host publicationPacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
PublisherPacific Asia Conference on Information Systems
ISBN (Electronic)9789860491029
Publication statusPublished - 1 Jan 2016
Event20th Pacific Asia Conference on Information Systems, PACIS 2016 - Chiayi, Taiwan
Duration: 27 Jun 20161 Jul 2016


Conference20th Pacific Asia Conference on Information Systems, PACIS 2016


  • Conceptual framework
  • E-government
  • Literature review
  • Policy making
  • Text mining

ASJC Scopus subject areas

  • Information Systems

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