A review of hospitality website design frameworks

N.H. Hashim; J. Murphy; Chun Hung Roberts Law

doi:10.1007/978-3-211-69566-1_21

A review of hospitality website design frameworks

N.H. Hashim, J. Murphy, Chun Hung Roberts Law

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research

Abstract

An effective website is vital for a hotel to strengthen its customer relationships and harvest online sales. Yet despite the proliferation of hotel website studies, research seems to have under-emphasised a fundamental first step, the development of valid and reliable constructs and features for evaluating websites. Based on a literature review, expert judgement and in-depth interviews, this study proposes a framework for evaluating hotel websites. The results are five dimensions of website quality — information and process, value added, relationships, trust, and design and usability — reflected by 74 websites features. The paper closes with a proposed process for developing a website evaluation framework and future research opportunities.

Original language	English
Title of host publication	Information and communication technologies in tourism 2007 : proceedings of the international conference in Ljubljana, Slovenia, 2007
Publisher	Springer
Pages	219-230
Number of pages	12
ISBN (Print)	3211695648, 9783211695647, 9783211695661
DOIs	https://doi.org/10.1007/978-3-211-69566-1_21
Publication status	Published - 2007
Event	International Conference on Information and Communication Technologies in Tourism - Duration: 1 Jan 2007 → …

Conference

Conference	International Conference on Information and Communication Technologies in Tourism
Period	1/01/07 → …

Keywords

Hospitality
Website design
Meta-analysis

More information

10.1007/978-3-211-69566-1_21

Cite this

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title = "A review of hospitality website design frameworks",

abstract = "An effective website is vital for a hotel to strengthen its customer relationships and harvest online sales. Yet despite the proliferation of hotel website studies, research seems to have under-emphasised a fundamental first step, the development of valid and reliable constructs and features for evaluating websites. Based on a literature review, expert judgement and in-depth interviews, this study proposes a framework for evaluating hotel websites. The results are five dimensions of website quality — information and process, value added, relationships, trust, and design and usability — reflected by 74 websites features. The paper closes with a proposed process for developing a website evaluation framework and future research opportunities.",

keywords = "Hospitality, Website design, Meta-analysis",

author = "N.H. Hashim and J. Murphy and Law, {Chun Hung Roberts}",

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language = "English",

isbn = "3211695648",

pages = "219--230",

booktitle = "Information and communication technologies in tourism 2007 : proceedings of the international conference in Ljubljana, Slovenia, 2007",

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note = "International Conference on Information and Communication Technologies in Tourism ; Conference date: 01-01-2007",

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Hashim, NH, Murphy, J & Law, CHR 2007, A review of hospitality website design frameworks. in Information and communication technologies in tourism 2007 : proceedings of the international conference in Ljubljana, Slovenia, 2007. Springer, pp. 219-230, International Conference on Information and Communication Technologies in Tourism, 1/01/07. https://doi.org/10.1007/978-3-211-69566-1_21

A review of hospitality website design frameworks. / Hashim, N.H.; Murphy, J.; Law, Chun Hung Roberts.
Information and communication technologies in tourism 2007 : proceedings of the international conference in Ljubljana, Slovenia, 2007. Springer, 2007. p. 219-230.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research

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T1 - A review of hospitality website design frameworks

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AU - Murphy, J.

AU - Law, Chun Hung Roberts

PY - 2007

Y1 - 2007

N2 - An effective website is vital for a hotel to strengthen its customer relationships and harvest online sales. Yet despite the proliferation of hotel website studies, research seems to have under-emphasised a fundamental first step, the development of valid and reliable constructs and features for evaluating websites. Based on a literature review, expert judgement and in-depth interviews, this study proposes a framework for evaluating hotel websites. The results are five dimensions of website quality — information and process, value added, relationships, trust, and design and usability — reflected by 74 websites features. The paper closes with a proposed process for developing a website evaluation framework and future research opportunities.

AB - An effective website is vital for a hotel to strengthen its customer relationships and harvest online sales. Yet despite the proliferation of hotel website studies, research seems to have under-emphasised a fundamental first step, the development of valid and reliable constructs and features for evaluating websites. Based on a literature review, expert judgement and in-depth interviews, this study proposes a framework for evaluating hotel websites. The results are five dimensions of website quality — information and process, value added, relationships, trust, and design and usability — reflected by 74 websites features. The paper closes with a proposed process for developing a website evaluation framework and future research opportunities.

KW - Hospitality

KW - Website design

KW - Meta-analysis

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DO - 10.1007/978-3-211-69566-1_21

M3 - Conference article published in proceeding or book

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SN - 9783211695647

SN - 9783211695661

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BT - Information and communication technologies in tourism 2007 : proceedings of the international conference in Ljubljana, Slovenia, 2007

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ER -

A review of hospitality website design frameworks

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