A qualitative study of information technology adoption: How ten organizations adopted Web-based training

Chi Hong Simon Chan, Wai Ting Ngai

Research output: Journal article publicationJournal articleAcademic researchpeer-review

66 Citations (Scopus)


Web-based training (WBT) has become prevalent in business organizations. This study used evidence from 10 organizations in Hong Kong to identify the significant factors that influenced their decision to adopt WBT. A qualitative field study was used. This study concluded the following three key factors significantly affect the adoption of WBT in Hong Kong: (1) the perceived benefits/costs of WBT, (2) organizational readiness, and (3) external pressures. The results and implications are discussed.
Original languageEnglish
Pages (from-to)289-315
Number of pages27
JournalInformation Systems Journal
Issue number3
Publication statusPublished - 1 Jul 2007


  • External pressures
  • IT adoption
  • Organizational readiness
  • Perceived benefits
  • Qualitative study
  • Web-based training

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Computer Networks and Communications

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