A QFD-enabled conceptualization for reducing alarm fatigue in vessel traffic service centre

Fan Li, Ching Hung Lee, Gangyan Xu, Chun Hsien Chen, Li Pheng Khoo

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

4 Citations (Scopus)

Abstract

Alarm fatigue refers to distrust or neglect of triggered alarms. Alarm fatigue in Vessel Traffic Service (VTS) centre would impair the performance of VTS operators (VTSOs), and reduce their situation awareness. To reduce alarm fatigue, some advanced technologies have been applied in the alarm system. However, human limitations, which may be the root cause of alarm fatigue, remain to be further studied. In this study, user requirements (URs) were analysed by the qualification function deployment (QFD) method to propose new modules for the alarm system of VTS. These modules are expected to reduce alarm fatigue by considering human limitation. To achieve this aim, three steps were conducted. Firstly, URs were obtained through expert interviews in local VTS centre. Secondly, the QFD method was adopted to select prioritized design requirements (DRs). Finally, three modules for the alarm system of VTS were proposed to meet DRs. They are automated case-based track assignment module; adaptive multiparameter alarm generation module; and adaptive multimodal alarm presentation module.

Original languageEnglish
Title of host publicationTransdisciplinary Engineering: A Paradigm Shift
EditorsMargherita Peruzzini, Nel Wognum, Josip Stjepandic, Chun-Hsien Chen, Nel Wognum, Amy C. Trappey
PublisherIOS Press BV
Pages821-828
Number of pages8
ISBN (Electronic)9781614994398
DOIs
Publication statusPublished - Jul 2017
Externally publishedYes
Event24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 - Singapore, Singapore
Duration: 10 Jul 201714 Jul 2017

Publication series

NameAdvances in Transdisciplinary Engineering
Volume5

Conference

Conference24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
Country/TerritorySingapore
CitySingapore
Period10/07/1714/07/17

Keywords

  • Alarm system
  • Quality function deployment
  • User requirement
  • Vessel traffic service

ASJC Scopus subject areas

  • Computer Science Applications
  • Industrial and Manufacturing Engineering
  • Software
  • Algebra and Number Theory
  • Strategy and Management

Fingerprint

Dive into the research topics of 'A QFD-enabled conceptualization for reducing alarm fatigue in vessel traffic service centre'. Together they form a unique fingerprint.

Cite this