TY - GEN
T1 - A QFD-enabled conceptualization for reducing alarm fatigue in vessel traffic service centre
AU - Li, Fan
AU - Lee, Ching Hung
AU - Xu, Gangyan
AU - Chen, Chun Hsien
AU - Khoo, Li Pheng
N1 - Funding Information:
This research is supported by Singapore Maritime Institute under Simulation Modelling R&D Research Programme (SMI-2014-MA-06).
Publisher Copyright:
© 2017 The authors and IOS Press.
PY - 2017/7
Y1 - 2017/7
N2 - Alarm fatigue refers to distrust or neglect of triggered alarms. Alarm fatigue in Vessel Traffic Service (VTS) centre would impair the performance of VTS operators (VTSOs), and reduce their situation awareness. To reduce alarm fatigue, some advanced technologies have been applied in the alarm system. However, human limitations, which may be the root cause of alarm fatigue, remain to be further studied. In this study, user requirements (URs) were analysed by the qualification function deployment (QFD) method to propose new modules for the alarm system of VTS. These modules are expected to reduce alarm fatigue by considering human limitation. To achieve this aim, three steps were conducted. Firstly, URs were obtained through expert interviews in local VTS centre. Secondly, the QFD method was adopted to select prioritized design requirements (DRs). Finally, three modules for the alarm system of VTS were proposed to meet DRs. They are automated case-based track assignment module; adaptive multiparameter alarm generation module; and adaptive multimodal alarm presentation module.
AB - Alarm fatigue refers to distrust or neglect of triggered alarms. Alarm fatigue in Vessel Traffic Service (VTS) centre would impair the performance of VTS operators (VTSOs), and reduce their situation awareness. To reduce alarm fatigue, some advanced technologies have been applied in the alarm system. However, human limitations, which may be the root cause of alarm fatigue, remain to be further studied. In this study, user requirements (URs) were analysed by the qualification function deployment (QFD) method to propose new modules for the alarm system of VTS. These modules are expected to reduce alarm fatigue by considering human limitation. To achieve this aim, three steps were conducted. Firstly, URs were obtained through expert interviews in local VTS centre. Secondly, the QFD method was adopted to select prioritized design requirements (DRs). Finally, three modules for the alarm system of VTS were proposed to meet DRs. They are automated case-based track assignment module; adaptive multiparameter alarm generation module; and adaptive multimodal alarm presentation module.
KW - Alarm system
KW - Quality function deployment
KW - User requirement
KW - Vessel traffic service
UR - http://www.scopus.com/inward/record.url?scp=85032879870&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-779-5-821
DO - 10.3233/978-1-61499-779-5-821
M3 - Conference article published in proceeding or book
AN - SCOPUS:85032879870
T3 - Advances in Transdisciplinary Engineering
SP - 821
EP - 828
BT - Transdisciplinary Engineering: A Paradigm Shift
A2 - Peruzzini, Margherita
A2 - Wognum, Nel
A2 - Stjepandic, Josip
A2 - Chen, Chun-Hsien
A2 - Wognum, Nel
A2 - Trappey, Amy C.
PB - IOS Press BV
T2 - 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
Y2 - 10 July 2017 through 14 July 2017
ER -