The retail and logistics industry has been revolutionized by the emerging trend of e- commerce business. End-consumers are able to purchase items from online shops from any corner of the world. However,logistics service providers (LSPs) have been facing fundamental challenges in complying with the everincreasing needs of providing proper supply chain solutions. In view of the increasing concern over theorder fulfillment performance of LSPs, this article theoretically and practically extends the conventionalsupply chain postponement strategy into an order fulfillment strategy, namely Warehouse Postponement Strategy (WPS), which is a process-oriented tactic addressing logistics process postponement. A case example is provided to introduce an intelligent knowledge-based wave put-away decision support system (IKWPS), which practically realizes the concept of warehouse postponement strategy. With IKWPS and the embedded concept of WPS, logistics practitioners are enabled to gain the competitive advantage of "last-mile" delivery through enhancing end customer loyalty.
|Title of host publication||Managerial Strategies and Solutions for Business Success in Asia|
|Number of pages||14|
|ISBN (Print)||152251886X, 9781522518860|
|Publication status||Published - 22 Nov 2016|
- Economics, Econometrics and Finance(all)
- Business, Management and Accounting(all)