A process-oriented warehouse postponement strategy for e-commerce order fulfillment in warehouses and distribution centers in Asia

K. H. Leung, Stephen W.Y. Cheng, King Lun Tommy Choy, David W.C. Wong, H. Y. Lam, Yasmin Y.Y. Hui, Y. P. Tsang, Valerie Tang

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review

7 Citations (Scopus)

Abstract

The retail and logistics industry has been revolutionized by the emerging trend of e- commerce business. End-consumers are able to purchase items from online shops from any corner of the world. However,logistics service providers (LSPs) have been facing fundamental challenges in complying with the everincreasing needs of providing proper supply chain solutions. In view of the increasing concern over theorder fulfillment performance of LSPs, this article theoretically and practically extends the conventionalsupply chain postponement strategy into an order fulfillment strategy, namely Warehouse Postponement Strategy (WPS), which is a process-oriented tactic addressing logistics process postponement. A case example is provided to introduce an intelligent knowledge-based wave put-away decision support system (IKWPS), which practically realizes the concept of warehouse postponement strategy. With IKWPS and the embedded concept of WPS, logistics practitioners are enabled to gain the competitive advantage of "last-mile" delivery through enhancing end customer loyalty.
Original languageEnglish
Title of host publicationManagerial Strategies and Solutions for Business Success in Asia
PublisherIGI Global
Pages21-34
Number of pages14
ISBN (Electronic)9781522518877
ISBN (Print)152251886X, 9781522518860
DOIs
Publication statusPublished - 22 Nov 2016

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

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