A path towards the adaptation of quality function deployment in SMEs – a case study

T. W. Leung, P. K. Leung, Chi Kin Chan, H. M. Mak Ng

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

In this paper we share our experience in our involvement in the adaptation of Quality Function Deployment (QFD) in an SME in Hong Kong. The idea was put forward and initiated by the Manufacturing Department of our University and the Government Industrial Department. Due to disorientation of the management personnel regarding the costs and skills involved, the adaptation of QFD was partially discarded. Through a series of training workshops and statistical experiments, our team managed to establish a rapport with the Quality Assurance team in the company. Their confidence, awareness and skills were gradually built, statistical thinking was also fostered through collaboration. As a result the management was convinced and agreed to the full implementation of QFD.
Original languageEnglish
Pages (from-to)407-415
Number of pages9
JournalInternational Journal of Manufacturing Technology and Management
Volume3
Issue number4-5
Publication statusPublished - 1 Jan 2001

Keywords

  • quality function deployment
  • Statistical thinking

ASJC Scopus subject areas

  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering
  • Information Systems and Management
  • Electrical and Electronic Engineering

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