A new model of the customer-supplier partnership in new product development

G. Q. Huang; K. L. Mak; P. K. Humphreys

doi:10.1016/S0924-0136(03)00089-X

A new model of the customer-supplier partnership in new product development

G. Q. Huang, K. L. Mak, P. K. Humphreys

Research output: Journal article publication › Journal article › Academic research › peer-review

25 Citations (Scopus)

Abstract

This paper proposes a new model of customer-supplier relationships with special interest in their new product development processes. The partnership model includes the following four types of distinctive index: satisfaction index, flexibility index, risk index, and confidence index. These indices measure the extent to which both the customer requirements and the supplier capabilities match or mismatch and therefore reflect the potential or risk of signing a project contract. The bidding party or parties with the most promising contract indices are considered further for awarding the contract.

Original language	English
Pages (from-to)	301-305
Number of pages	5
Journal	Journal of Materials Processing Technology
Volume	138
Issue number	1-3
DOIs	https://doi.org/10.1016/S0924-0136(03)00089-X
Publication status	Published - 20 Jul 2003
Externally published	Yes

Keywords

Concurrent engineering
Early supplier involvement
Internet
New product development
Supply chain
World wide web

ASJC Scopus subject areas

Ceramics and Composites
Computer Science Applications
Metals and Alloys
Industrial and Manufacturing Engineering

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10.1016/S0924-0136(03)00089-X

Cite this

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note = "Funding Information: Authors are grateful to Dr. B. Shen and Dr. J. Huang for providing programming supports in implementing the WeBid system at various stages. Financial support from the Hong Kong Research Grant Council and the HKU CRCG are greatly appreciated.",

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AB - This paper proposes a new model of customer-supplier relationships with special interest in their new product development processes. The partnership model includes the following four types of distinctive index: satisfaction index, flexibility index, risk index, and confidence index. These indices measure the extent to which both the customer requirements and the supplier capabilities match or mismatch and therefore reflect the potential or risk of signing a project contract. The bidding party or parties with the most promising contract indices are considered further for awarding the contract.

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KW - Internet

KW - New product development

KW - Supply chain

KW - World wide web

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A new model of the customer-supplier partnership in new product development

Abstract

Keywords

ASJC Scopus subject areas

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