A new model of the customer-supplier partnership in new product development

G. Q. Huang, K. L. Mak, P. K. Humphreys

Research output: Journal article publicationJournal articleAcademic researchpeer-review

25 Citations (Scopus)


This paper proposes a new model of customer-supplier relationships with special interest in their new product development processes. The partnership model includes the following four types of distinctive index: satisfaction index, flexibility index, risk index, and confidence index. These indices measure the extent to which both the customer requirements and the supplier capabilities match or mismatch and therefore reflect the potential or risk of signing a project contract. The bidding party or parties with the most promising contract indices are considered further for awarding the contract.

Original languageEnglish
Pages (from-to)301-305
Number of pages5
JournalJournal of Materials Processing Technology
Issue number1-3
Publication statusPublished - 20 Jul 2003
Externally publishedYes


  • Concurrent engineering
  • Early supplier involvement
  • Internet
  • New product development
  • Supply chain
  • World wide web

ASJC Scopus subject areas

  • Ceramics and Composites
  • Computer Science Applications
  • Metals and Alloys
  • Industrial and Manufacturing Engineering


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