A new framework on website evaluation

Shanshan Qi, Crystal Ip, Rosanna Leung, Chun Hung Roberts Law

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

16 Citations (Scopus)


Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website performance. Therefore, this research proposes a novel direction to website evaluation. A new framework has been established which suggests website assessment should be performed in three major aspects: website usefulness (technique), service quality, and physical accessibility. The expected contributions of the proposed model to academics and practitioners are discussed.
Original languageEnglish
Title of host publicationProceedings of the International Conference on E-Business and E-Government, ICEE 2010
Number of pages4
Publication statusPublished - 7 Dec 2010
Event1st International Conference on E-Business and E-Government, ICEE 2010 - Guangzhou, China
Duration: 7 May 20109 May 2010


Conference1st International Conference on E-Business and E-Government, ICEE 2010


  • Website accessibility
  • Website evaluation
  • Website service
  • Website usefulness

ASJC Scopus subject areas

  • Business and International Management
  • Computer Science Applications
  • Law


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