A new framework on website evaluation

Shanshan Qi; Crystal Ip; Rosanna Leung; Chun Hung Roberts Law

doi:10.1109/ICEE.2010.27

A new framework on website evaluation

Shanshan Qi, Crystal Ip, Rosanna Leung, Chun Hung Roberts Law

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

23 Citations (Scopus)

Abstract

Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website performance. Therefore, this research proposes a novel direction to website evaluation. A new framework has been established which suggests website assessment should be performed in three major aspects: website usefulness (technique), service quality, and physical accessibility. The expected contributions of the proposed model to academics and practitioners are discussed.

Original language	English
Title of host publication	Proceedings of the International Conference on E-Business and E-Government, ICEE 2010
Pages	78-81
Number of pages	4
DOIs	https://doi.org/10.1109/ICEE.2010.27
Publication status	Published - 7 Dec 2010
Event	1st International Conference on E-Business and E-Government, ICEE 2010 - Guangzhou, China Duration: 7 May 2010 → 9 May 2010

Conference

Conference	1st International Conference on E-Business and E-Government, ICEE 2010
Country/Territory	China
City	Guangzhou
Period	7/05/10 → 9/05/10

Keywords

Website accessibility
Website evaluation
Website service
Website usefulness

ASJC Scopus subject areas

Business and International Management
Computer Science Applications
Law

More information

10.1109/ICEE.2010.27

Cite this

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title = "A new framework on website evaluation",

abstract = "Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website performance. Therefore, this research proposes a novel direction to website evaluation. A new framework has been established which suggests website assessment should be performed in three major aspects: website usefulness (technique), service quality, and physical accessibility. The expected contributions of the proposed model to academics and practitioners are discussed.",

keywords = "Website accessibility, Website evaluation, Website service, Website usefulness",

author = "Shanshan Qi and Crystal Ip and Rosanna Leung and Law, {Chun Hung Roberts}",

year = "2010",

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doi = "10.1109/ICEE.2010.27",

language = "English",

isbn = "9780769539973",

pages = "78--81",

booktitle = "Proceedings of the International Conference on E-Business and E-Government, ICEE 2010",

note = "1st International Conference on E-Business and E-Government, ICEE 2010 ; Conference date: 07-05-2010 Through 09-05-2010",

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T1 - A new framework on website evaluation

AU - Qi, Shanshan

AU - Ip, Crystal

AU - Leung, Rosanna

AU - Law, Chun Hung Roberts

PY - 2010/12/7

Y1 - 2010/12/7

N2 - Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website performance. Therefore, this research proposes a novel direction to website evaluation. A new framework has been established which suggests website assessment should be performed in three major aspects: website usefulness (technique), service quality, and physical accessibility. The expected contributions of the proposed model to academics and practitioners are discussed.

AB - Information Communication Technologies (ICTs) have changed how business is conducted and consumers' purchase behavior. Online market has showed its importance to both academia and business circles. This paper analyses published website evaluation related studies and found that the existing e-commerce literature simply does not have any commonly agreed-upon standards for evaluating overall website performance. Therefore, this research proposes a novel direction to website evaluation. A new framework has been established which suggests website assessment should be performed in three major aspects: website usefulness (technique), service quality, and physical accessibility. The expected contributions of the proposed model to academics and practitioners are discussed.

KW - Website accessibility

KW - Website evaluation

KW - Website service

KW - Website usefulness

UR - http://www.scopus.com/inward/record.url?scp=78649656040&partnerID=8YFLogxK

U2 - 10.1109/ICEE.2010.27

DO - 10.1109/ICEE.2010.27

M3 - Conference article published in proceeding or book

SN - 9780769539973

SP - 78

EP - 81

BT - Proceedings of the International Conference on E-Business and E-Government, ICEE 2010

T2 - 1st International Conference on E-Business and E-Government, ICEE 2010

Y2 - 7 May 2010 through 9 May 2010

ER -

A new framework on website evaluation

Abstract

Conference

Keywords

ASJC Scopus subject areas

More information

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