A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction

Xinyuan (Roy) Zhao, Jiale Wang, Rob Law, Xinping Fan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

22 Citations (Scopus)


Purpose: This study aims to illustrate how organizational support can reduce work-family conflict (WFC) and improve job/life satisfaction by synthesizing the empirical findings among hospitality employees. Design/methodology/approach: Previous empirical papers were searched through tourism and hospitality journals and 54 studies were ultimately selected. The correlation coefficients were coded and examined through meta-analysis, after which they were used to test the hypothesized model via meta-analytic structural equation modeling. Findings: Findings demonstrated that organizational support plays a critical role in helping employees release WFC and improve life satisfaction but not job satisfaction. The number of children is a salient factor at the individual level on predicting WFC, whereas gender relates only to life satisfaction. The asymmetric permeable roles of WFC dimensions among work, family and life domains were also shown. Practical implications: The findings can help hospitality managers be aware of the critical roles of organizational support in assisting employees to handle WFC and improve job and life satisfaction. Originality/value: The relationships among organizational support, WFC and job/life satisfaction of frontline employees have been examined for the first time via meta-analytic SEM. In this manner, previous consistent and inconsistent findings can be synthesized for future theoretical development.

Original languageEnglish
Pages (from-to)3767-3786
Number of pages20
JournalInternational Journal of Contemporary Hospitality Management
Issue number12
Publication statusPublished - 11 Dec 2020


  • Antecedents
  • Consequences
  • Frontline employee
  • Meta-analysis
  • Structural equation modeling
  • Work-family conflict

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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